FAQ

We are located in Pigeon Lake, AB and service the surrounding areas including Wetaskiwin, Beaumont, Millet and Leduc. We do cover areas further away for a small fee to cover the additional mileage.

Preparing for your carpet cleaning appointment can significantly enhance the efficiency of the process and ensure the best possible results. Here are some important steps to follow before our experienced IICRC-certified technician arrives at your doorstep: Clear the Area: Remove any furniture, toys, or other items from the carpeted area to be cleaned. This includes small furniture items like chairs and coffee tables. Clearing the space allows the technician to access all areas of the carpet, ensuring a thorough cleaning. Vacuum Thoroughly: It's a good practice to vacuum the carpeted area before the technician arrives. This helps remove loose dirt and debris, making the cleaning process more effective. Pay special attention to high-traffic areas and edges of the room. Secure Pets: If you have pets, it's a good idea to secure them in a safe place during the cleaning process. This ensures their safety and prevents them from getting in the way of the technician or the cleaning equipment. Communicate Special Concerns: If there are specific areas or stains that require special attention, please inform the technician during the initial inspection. Providing details about the nature of the stain can help the technician choose the appropriate cleaning method and solutions. Clear Parking Space: If our technician will be using professional cleaning equipment, please ensure there is a parking space available close to your home or building. This allows easy access to the necessary equipment and minimizes the time required to set up. Be Available: Be present or have a representative available at the beginning of the appointment. This provides an opportunity for you to discuss any concerns directly with the technician and ensures that everyone is on the same page regarding the cleaning process. Prepare Payment: Have the payment ready as discussed during the booking process. This helps in completing the transaction smoothly once the cleaning is done. By following these simple steps, you can help us provide you with the best carpet cleaning service possible. If you have any additional questions or concerns, feel free to discuss them with our technician during the appointment. Thank you for choosing us for your carpet cleaning needs!

At your scheduled appointment with our IICRC-certified technician, you can expect a professional and efficient service aimed at rejuvenating your carpets and upholstery, ensuring a clean and fresh living environment. Here's what you can anticipate during the appointment: Warm Welcome and Introduction: Our technician will arrive at your location punctually, wearing a uniform and carrying identification. They will introduce themselves and confirm the details of the appointment with you. Assessment of the Carpets/ Upholstery: The technician will inspect the carpets/upholstery to identify specific areas that require special attention, such as stains, spots, or high-traffic areas. This assessment helps in determining the most suitable cleaning methods and solutions. Discussion and Explanation: The technician will discuss our 5 step cleaning process with you, explaining the methods and techniques they will use. They will also address any concerns you might have and answer any questions about the cleaning procedure. They will also confirm any pricing changes from your original booking with you before they start. Furniture Moving: If you have cleared the area of furniture, the technician will start the cleaning process. In some cases, they might assist you with moving light furniture items that were difficult for you to handle. Thorough Cleaning: Using advanced carpet cleaning equipment and eco-friendly cleaning solutions, our technician will clean the carpets/upholstery meticulously. They will focus on stains, dirt buildup, and odors, ensuring a deep and effective clean. Drying Process: After cleaning, the technician will ensure that the carpets/upholstery are properly groomed. They may use specialized equipment to expedite the drying process, allowing you to return to your normal activities as soon as possible. Post-Cleaning Inspection: Once the cleaning is complete, the technician will invite you to inspect the results. This is the perfect time to address any concerns you might have or to point out specific areas that you want the technician to recheck. Payment and Feedback: After your approval, the technician will finalize the payment process. We accept various payment methods for your convenience. Your feedback is valuable to us, so please feel free to share your thoughts about the service you received. Tips for Maintenance: Before leaving, the technician might offer you some tips on how to maintain your carpets/upholstery and keep them looking fresh for a longer time. These tips can help you prolong the cleanliness of your carpets/upholstery between professional cleanings. By the end of the appointment, your carpets/upholstery will be revitalized, and you can enjoy a cleaner, healthier living space. If you have any further questions or concerns after the appointment, please don't hesitate to reach out to us. Thank you for choosing us for your carpet and upholstery cleaning needs!

The IICRC (Institute of Inspection, Cleaning and Restoration Certification) is a globally recognized organization that sets industry standards for professional cleaning and restoration services. Our IICRC certification signifies our commitment to following the highest standards and best practices in carpet and upholstery cleaning. It ensures that you are hiring a qualified technician who has undergone rigorous training and education.

While DIY carpet cleaning solutions are available, they often lack the power and effectiveness of professional equipment and expertise. Professional cleaning ensures thorough removal of dirt, allergens, and stains, promoting a healthier indoor environment. Our IICRC certified technicians have the knowledge and experience to assess the specific needs of your carpets and upholstery, choosing the appropriate cleaning methods and solutions. Additionally, our services save you time and effort, providing exceptional results and prolonging the life of your carpets and upholstery.

The frequency of professional cleaning depends on various factors such as foot traffic, pets, and lifestyle. Generally, it's recommended to have your carpets cleaned every 6 to 12 months and upholstery every 12 to 24 months. However, specific needs may vary, and we can provide personalized recommendations during a consultation Regular professional cleaning not only maintains the appearance of your carpets and upholstery but also prolongs their lifespan by removing deep-seated dirt, allergens, and stains.

Yes, we prioritize the safety of your family and pets. We exclusively use environmentally friendly and non-toxic cleaning solutions that are safe for both humans and animals. Our cleaning methods are designed to effectively remove dirt and allergens while being gentle on your indoor environment. Our cleaning process is designed to remove all residues, leaving your carpets and upholstery clean and fresh. We also recommend keeping pets and children off the cleaned area until it's completely dry, which usually takes a few hours.

Yes, we specialize in removing tough stains and odours from carpets and upholstery. Our technicians are highly trained and equipped with advanced stain removal techniques and specialized cleaning solutions. While we cannot guarantee 100% removal of all stains, we have a high success rate in treating common stains like pet stains, coffee spills, and ink marks. We also have effective solutions for eliminating odours caused by pets, spills, or other sources.

The duration of the cleaning process depends on various factors such as the size of the area, the extent of soiling, and the type of cleaning required. Generally, a standard-sized room takes approximately 20-30 minutes for cleaning. Upholstery cleaning may take a bit longer based on the number of pieces and their condition. We aim to complete the cleaning efficiently without compromising quality. Our technicians will provide you with a more accurate time estimate after assessing the cleaning requirements on-site.

Drying times vary depending on factors like humidity, ventilation, and the cleaning method used. Typically, carpets can take anywhere from 4 to 12 hours to dry completely, while upholstery may take 4 to 6 hours. We utilize efficient extraction techniques and air movers to minimize drying times and inconvenience to you.

To maintain the cleanliness and prolong the life of your carpets and upholstery, it's essential to vacuum regularly, address spills promptly, and use doormats to minimize dirt ingress. Additionally, rotating furniture and using furniture protectors can help prevent excessive wear and tear. We can provide you with detailed care instructions during our service.